FAQ
If you have any questions that are not covered below, feel free to contact us through Instagram DM or WhatsApp. We’re always happy to help! 🤍
Shipping
We ship orders across India through trusted courier partners and India Post.
* Standard Shipping: Through our available courier partners or India Post.
* Express Shipping: DTDC may be available for urgent orders, depending on your location.
Once your order is dispatched, we’ll share the tracking details whenever available so you can track your package.
Yes! 🌍 ZAYL accepts international orders.
To place an international order, DM us on Instagram @zayl.shop. Our team will assist you with the ordering process.
Please note:
* International shipping charges depend on your country and package weight.
* Delivery timelines vary depending on the destination and courier service.
* Any applicable customs duties or import charges are the customer’s responsibility.
Orders are usually dispatched within 2–3 business days, unless otherwise communicated at the time of order confirmation.
Estimated delivery times after dispatch may vary depending on your location and courier service.
Delivery may take longer during holidays, sales, or other unforeseen circumstances.
We’ll do our best to ensure your order reaches you safely!
Payments
We accept payments through Bank Transfer and Google Pay (GPay). Payment details will be shared with you during order confirmation. Please share your payment screenshot after completing the transaction.
Currently, we accept Bank Transfer and Google Pay. If you need assistance with payment, please DM us on Instagram @zayl.shop. Our team will be happy to help.
Order Tracking
Once your order has been dispatched, we’ll share the tracking details whenever available. You can use these details to check your shipment status.
If you need any assistance, feel free to DM us on Instagram @zayl.shop.
Order Return & Exchange
At ZAYL, we take care to pack your orders securely. However, if you receive a damaged or defective product, please contact us.
To report a damaged product:
* Contact us within 24 hours of receiving your order.
* A continuous, unedited 360° unboxing video is mandatory for damage claims.
* The video must clearly show the package from all sides and the complete opening of the parcel.
* The damage must be clearly visible in the video.
Claims will be reviewed based on the evidence provided. Please note that returns or exchanges for reasons other than damage or defects are not accepted unless specifically approved by ZAYL.
If you need to cancel or modify your order, contact us as soon as possible. Changes may not be possible once the order has been processed or dispatched.
Product Care
Our jewellery is designed for everyday wear, and selected pieces feature water-resistant and anti-tarnish properties. Durability may vary depending on the product and how it is cared for.
For longer-lasting shine, avoid direct contact with perfumes, chemicals, and harsh cleaning products. Store your jewellery in a dry place when not in use.
You can browse our collection and place your order through our available shopping link or by messaging us on Instagram @zayl.shop. Our team will guide you through the ordering and payment process.
Thank you for choosing ZAYL. ✨
Feel Beautiful. Feel ZAYL.
